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GENERAL BOOKING TERMS

  • A non-refundable deposit is required upon booking to secure your session or project date.

  • Should rescheduling be necessary, pricing and availability will be reassessed.

  • Services are confirmed only once the deposit is received.

CANCELLATION & RESCHEDULING

  • Cancellations require at least 24 hours’ notice.

  • Cancellations within 24 hours incur a $125 flat-rate fee. This fee may be credited toward one rescheduled session only.

  • Any additional cancellations require a new session fee.

  • If a client is more than 10 minutes late, a $50 late fee will be applied.

  • At 20 minutes late, the session is canceled and the client is charged the combined total of the service rate and the late fee.

SESSION GUIDELINES

  • Only the individuals being photographed may attend the session, with the exception of up to two parents/guardians for children or infants.

  • Parents must remain calm and avoid interrupting or interfering with the session.

  • Clients are responsible for arriving ready at the scheduled start time. Sessions begin and end promptly.

  • Additional time may be arranged in advance for an added fee.

  • Clients are responsible for grooming (hair, makeup, wardrobe). Professional retouching services are available upon request.

INTELLECTUAL PROPERTY & USAGE

  • MilanX Productions retains creative control and full artistic discretion over all media produced.

  • All visual content (videos, photos, graphics) is intellectual property of MilanX Productions and may be used for marketing or promotional purposes.

  • Clients must credit MilanX when sharing any work and may not edit or filter the images/videos in any way.

  • Raw images are not delivered or permitted for sharing. If shared temporarily for client selection, they must not be posted or reproduced.

  • Clients may not alter, reproduce, or repurpose final work without written consent.

DELIVERY

  • Final edited photos are delivered within 1–2 weeks post-session, unless otherwise agreed upon in writing.

  • Turnaround times for video and graphic design projects will be outlined based on scope.

GRAPHIC DESIGN SERVICES

  • All design services require a 75% deposit upfront to begin work.

  • Clients will receive up to two revision rounds per design. Additional revisions will be billed separately.

TRAVEL POLICY

  • MilanX is based in Charlotte, NC but is happy to travel.

  • Driveable locations will be billed at $0.50 per mile roundtrip.

  • For flight-required projects, airfare and accommodations must be covered.

LIABILITY

  • MilanX’s total liability for any service is limited to the fees paid by the client.

  • We are not liable for missed sessions or delays due to weather, illness, equipment malfunction, or other circumstances beyond our control.

  • Clients are responsible for any damage caused to equipment or property during a session.

REFERRALS & AFFILIATE CODES

  • Interested in earning with us? We offer 5–10% commissions on services or products you refer.

  • Simply fill out our [Contact Form] with your info and include a message stating you'd like to receive a referral code.

BOOKING POLICY.